Case Study - Global Retailer

Uptime Improvement

Client & Scenario

MULTI-NATIONAL ROADSIDE RETAILER

Existing network of circa 1,100 sites across the UK


Maintenance contractors not focused on operator outcomes



Actions

New Re-scoping and redefinition of service level requirements


Focus on supply chain behaviours – openness, honesty, focus on value for end users, fault analysis, prompt responses and first time task completion


Results & Benefits

Competitive advantage via reduced repair times


Supply chain now held accountable for performance